Delivery Policy

Our normal delivery hours are 9:00 A.M. to 11:00 P.M. Monday through Sunday. We deliver all across the UAE which is subject to availability and should be requested at least 48 hours in advance. Our delivery drivers only guarantee the prompt arrival of your order within the quoted window; we will also bring the order inside the building but do not perform setup duties not unless paid. Shipping charges apply accordingly for regular or same day delivery. Accurate delivery details such as complete name, address, telephone numbers and contact person must be provided. Please include well known establishments or landmarks to ensure on-time delivery. If delivery attempted but not completed because of inaccurate or incomplete information the sender will still be charged.

Product and Service Complaints

Product or services complaints must be reported within 12 hours upon receive to secure possible issuance of either its replacements or refunds limited to material inherent defects only.

 Anonymous Deliveries

For the orders that name of the sender is not provided on the greeting card, as a company policy, we will reveal the name of the sender to the recipient if requested. Pricing details will not be released.

Residential/Corporate Balloon Deliveries

The ordered balloons must be accepted by someone at the residence or at the corporate offices, in person. Balloons cannot be dropped off and left unattended. For most orders, a day before the delivery date, our local dispatcher will give the recipient a call to re-confirm the time of the delivery and who will receive the order. For the same-day orders, the recipient will get a delivery call confirmation within 1-2 hours. If the recipient is unable to reach via phone, we will leave a “watsapp” or text message with a call back number. Deliveries won’t be dispatched until complete confirmation process has been successfully made.

Hospital Balloon Deliveries

Customer who ordered the balloons will be responsible to ensure it is permitted by the hospital for the patient to receive it. He/she will also be responsible to inform the reception of the hospital regarding the delivery of the ordered balloons.

School Balloon Deliveries

Customer is responsible to ensure that the student(s) is permitted by the school to receive the balloons in the school.

Hotel Balloon Deliveries

Deliveries for hotel guests will be left at the concierge. Customer will be responsible for ensuring that the hotel completes the delivery.