Frequently Ask Questions (FAQs)

1. Are there any NO DELIVERY ZONES?

Ballons.ae can deliver or reach almost everywhere within the United Arab Emirates as long as it is clearly mentioned in your booking that we are allowed to deliver in your building or office. If you are facing any issue at the time of delivery, please let us know by contacting this number + (971) 4 325 5331

2. Is the same day delivery possible?

Yes! Please order by the time listed below for each city: Dubai and Sharjah – Order before 12noon Abu Dhabi, Al Ain, RAK, Fujairah, Ajman – Order before 10:30am Balloon Bouquet must be ordered not later than 24 hours or one day before.

3. How an order is placed?

 

4. Am I secured while using my credit/debit card for payment?

All credit card information is passed through UCC SSL certificates, which categorized in to the world-class standards in online credit card security. This information is gathered and processed on the protected servers of a large national bank, customers are completely satisfied that their credit card information will not be leaked.

5. Can my delivery be a surprise?

Yes, off course! But only we can do this with the customer special instructions. Recipient will never know before until our team will reach there to deliver. We promise to deliver happiness by surprising your love ones that your recipient will remember for the rest of their life.

6. What is the minimum value for placing an order?

The minimum value for placing an order is AED300 is required for delivery in Dubai and AED500 for all other Emirates. Balloon order below AED100 can be pick up in-store (optional) but can be delivered too upon request.