Terms & Conditions:
This website www.balloons.ae (“the Site”) is owned and operated by Balloons.ae (“we”, “us”, “I”). If you (visitor to the site, Purchaser, customer, corporate client) have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at +971 04 325 5331.
Please spend a few moments to read these before placing your orders.
How to Order:
A minimum of AED300 is required for delivery in Dubai and AED500 for all other Emirates. Balloon order below AED100 can be pick up in-store (optional) but can be delivered too upon request. Order must be accepted not later than 24 hours, or not later one (1) day, before the delivery or pick up date and time. Separate delivery charges will be applied for same day delivery request.
Your Registered Account
You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account or password. Please take all necessary steps to ensure that the user name and password is kept confidential and secure. Please ensure the details you provide us with on registration are correct and complete and inform us immediately of any changes to those details (e.g. change of email, mobile number or postal address). You can access and update your registration details using the "My Account" area of the website. We reserve the right to refuse access to the website, terminate accounts, remove or edit content.
Accurate delivery details such as complete name, address, telephone numbers and contact person must be provided. Please include well known establishments or landmarks to ensure on-time delivery. If delivery attempted but not completed because of inaccurate or incomplete information the sender will still be charged.
Once an order is made, we will confirm receipt of your order by sending you an (Order Confirmation E-mail attaching an e-receipt) summarizing the details of your order.
If you wish to add or change your order, change the date and/or time, and/or shipping address of delivery, please give us a call at least within 5 hours after purchasing your order online or at least a day before your order is due to be collected or delivered. However, if your order has been processed, we will be unable to change your order, refund or exchange perishable items such as items made from balloons. Depending on the extent of preparations made for the order, changing your order may result in charges ranging from 50% to 100% of the order value.
We are normally unable to change an order on the date of delivery. Non-balloon items can be changed however additional shipping charges may apply if the order is in transit for delivery. Please consider your order changed only when you have received a confirmation by email. Additional charges may be applied depending on the amount of purchased orders.
If you notice any error in the Order Confirmation, please give us a call (+971 04 325 5331) immediately or at least by 12.00 noon the day before the order is due to be collected or delivered. However, depending on the extent of preparations made for the order, cancelling your order may result in charges ranging from 25% to 100% of the order value. We strictly follow no cancellation of order if items had been served.eement.
Refund and Return/Exchange Policy:
A refund may be requested if an item has not yet been delivered. In case it has been delivered, you have 24 hours from the time of delivery to request a refund, return or exchange. The maximum refund amount is equal to the paid amount minus shipping cost and wrapping as long as the item has not been opened, used or is in the same condition at the time of signed delivery. However, because of the nature of our balloon products, balloon items cannot be returned for a refund if it has already been delivered.
We endeavour to display as accurately as possible the products available for sale on our website. However, the colors and images that you will see on our website will depend on a number of factors such as your monitor and its settings. Therefore, we cannot guarantee that the color or other features of products shipped to in accordance with your order(s) will appear exactly the same as the image you see displayed on the website. We may every now and then vary the dimensions and specifications of items displayed on our website without prior notice.
Unless otherwise specifically indicated, all prices on the website are in United Arab Emirates Currency (Dirhams), or in the currency of the country in which your order was submitted.